IMPORTANT: This Agreement governs your access to the Sentinel CPO executive performance service, beginning with a 30-Day Calibration Pilot. By completing the checkout process and activating your pilot, the individual Client agrees to be bound by these Terms in their entirety. If you do not agree, do not proceed with activation.
This Terms of Service Agreement ("Agreement") is entered into between Sentinel CPO LLC, a limited liability company ("Sentinel CPO," "we," "us," or "our"), and the individual or business entity completing the enrollment process ("Client," "you," or "your").
This Agreement governs your access to and use of the Sentinel CPO platform, including all software, AI-generated outputs, biometric integrations, hardware components, and ancillary services (collectively, the "Service").
Sentinel CPO provides an algorithmic professional optimization matrix designed exclusively for use by C-Suite executives and senior business operators in a strictly professional context.
Client expressly acknowledges the above limitations as a condition of activating the Service.
Subject to the terms herein and timely payment of all fees, Sentinel CPO grants Client a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for Client's internal professional optimization purposes during the Subscription Term.
Service begins with a 30-Day Calibration Pilot at a one-time fee of $2,500 from the date of checkout ("Activation Date"). On Day 31, the Service automatically graduates to Phase 1 Foundation at $995.00 USD per month, billed monthly on a rolling basis until the Client affirmatively pauses via the client portal. There is no minimum monthly commitment after the pilot; Phase 1 may be paused at any time.
The license is granted to a single executive user. Sharing access credentials, reselling access, or allowing use by unauthorized parties constitutes a material breach of this Agreement.
Upon enrollment, Client is assigned a permanent pseudonymous Client ID (e.g., CPO-XXXX). This identifier is used across all platform intelligence operations in lieu of the Client's real name. Client's name and contact information are collected solely for hardware shipping, billing, and legal agreement execution, and are not used in AI processing, briefing generation, or Performance Manager review. The Client ID is referenced in all delivered documents, including Sunday Briefings and Baseline Assessments.
Upon license activation, Sentinel CPO coordinates the procurement and delivery of a biometric monitoring ring (Oura Ring, sourced via Oura Health Oy) to the Client's designated shipping address. Title to the hardware passes to Client upon delivery.
The $2,500 Calibration Pilot fee covers hardware deployment, logistics, and the first 30 days of service. This fee is non-refundable once checkout is completed and hardware deployment has been initiated. There is no early termination fee for pausing Phase 1 after the pilot concludes. Hardware title passes to Client upon delivery and is not subject to return.
The Calibration Pilot fee is $2,500.00 USD, charged once at checkout. Phase 1 Foundation is billed at $995.00 USD per month beginning on Day 31, charged monthly to the payment method saved at checkout. All fees are non-refundable except as expressly stated herein.
If a scheduled Phase 1 payment fails, Sentinel CPO will attempt to collect payment up to three (3) times over a seven (7) day period. Access to the Service may be suspended during this period. If payment is not resolved within 14 days of the initial failure, Sentinel CPO reserves the right to terminate the license.
Sentinel CPO may modify subscription fees upon thirty (30) days written notice prior to the next renewal term. Continued use of the Service following such notice constitutes acceptance of the revised fees.
Client agrees to:
Sentinel CPO retains all right, title, and interest in and to the Service, including all software, AI models, proprietary methodologies, prompt engineering frameworks, and platform architecture. Nothing in this Agreement transfers any intellectual property rights to Client.
Client retains ownership of all personal data, assessment responses, and biometric telemetry submitted to the Service. Daily check-in sessions are conducted via a real-time AI voice conversation; no audio recordings or transcripts of those sessions are stored by Sentinel CPO. Structured session performance metadata extracted from each session is stored in encrypted form and subject to the Ephemeral Data Lifecycle described in our Ephemeral Data Architecture policy. Client grants Sentinel CPO a limited, non-exclusive license to process such data solely for the purpose of providing the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTINEL CPO LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Sentinel CPO's total cumulative liability to Client for any claim arising under or related to this Agreement shall not exceed the total fees paid by Client to Sentinel CPO in the three (3) months immediately preceding the event giving rise to the claim.
This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise) and survives the termination of this Agreement.
Client agrees to indemnify, defend, and hold harmless Sentinel CPO LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Client's use or misuse of the Service; (b) Client's violation of this Agreement; (c) Client's violation of any applicable law or regulation; or (d) any claim that Client's use of the Service harmed a third party.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. SENTINEL CPO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Sentinel CPO does not warrant that: (a) the Service will meet Client's specific requirements; (b) AI-generated outputs will be error-free or achieve any particular professional outcome; (c) biometric data interpretations will be medically accurate; or (d) the Service will be uninterrupted or continuously available.
Client may pause Phase 1 billing at any time via the client portal. Pausing takes effect at the end of the current billing period; full access continues until that date. There is no early termination fee for pausing Phase 1. The $2,500 Calibration Pilot fee is non-refundable as described in Section 4.2.
Sentinel CPO may terminate this Agreement immediately upon written notice if Client: (a) materially breaches this Agreement and fails to cure such breach within ten (10) days of notice; (b) becomes insolvent or subject to bankruptcy proceedings; or (c) engages in conduct that Sentinel CPO reasonably determines poses a legal, reputational, or security risk.
Upon termination: (a) all license rights granted hereunder immediately cease; (b) Client's access to the platform is revoked; (c) all Client data is subject to the Ephemeral Data Lifecycle described in our Ephemeral Data Architecture policy.
This Agreement is governed by the laws of the State of Connecticut, without regard to conflict of law principles. Any dispute arising under or related to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in English in Hartford, Connecticut. The arbitrator's decision shall be final and binding. Each party waives any right to a jury trial.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent unauthorized use of intellectual property or confidential information.
Entire Agreement. This Agreement, together with the Biometric Privacy Policy and Ephemeral Data Architecture policy, constitutes the entire agreement between the parties with respect to the Service and supersedes all prior understandings.
Severability. If any provision of this Agreement is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall remain in full force.
Waiver. No failure or delay by either party to enforce any right hereunder shall constitute a waiver of such right.
Assignment. Client may not assign this Agreement without Sentinel CPO's prior written consent. Sentinel CPO may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.
Notices. All legal notices shall be sent to Sentinel CPO LLC via the Legal inquiry form at sentinelcpo.com/contact.
Questions regarding these Terms should be directed to:
Sentinel CPO LLC
Submit a Legal inquiry →